BRACKET SOLAR CORRUGATED

At SALIES Solar , we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.

General Return Guidelines

• Eligibility for Returns

  • Items must be returned within 30 days from the date of purchase.
  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase is required for all returns.

• Non-Returnable Items

  • Perishable goods such as food, flowers, and other items that are clearly marked as non-returnable.
  • Personalized or custom-made items.
  • Gift cards.

Return Process

• Initiate a Return

  • Contact our Customer Service team at henk@salissolar.com to initiate a return.
  • Provide your order number, the reason for the return, and whether you prefer a refund or an exchange.

• Prepare the Item

  • Pack the item securely in its original packaging, including any documentation, manuals, and accessories.
  • Ensure the package is sealed properly to avoid any damage during transit.

• Shipping the Return

  • You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., incorrect or defective item).

Refund Policy

• Inspection and Processing

  • Once we receive your return, we will inspect the item and notify you of the status of your refund or exchange.
  • If your return is approved, we will process a refund to your original method of payment or send out an exchange item within 7 business days.

• Refund Details

  • Refunds may take up to 10 business days to reflect on your account, depending on your payment provider’s policies.
  • If the return is a result of our error (e.g., you received an incorrect or defective item), we will also refund the original shipping cost.
  • If you paid via credit card or YOCO, the refund will be issued to the same account. If you paid by bank transfer, please provide your banking details for the refund.
  • A handling fees of 10% will be deducted from the refund.

• Partial Refunds

  • In some cases, only partial refunds are granted (if applicable). This includes items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our Customer Service team immediately at henk@saliessolar.com. We will arrange for the item to be returned and provide a full refund or replacement at no additional cost to you.

Cooling-Off Period for Direct Marketing Purchases

If you made a purchase as a result of direct marketing, you are entitled to a cooling-off period of 5 business days. During this time, you can cancel your purchase and return the item for a full refund without any penalty.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

• Email: henk@saliessolar.com
• Phone: 083 381 7326

Thank you for shopping with SALIES Solar. We value your business and are committed to providing you with the best possible shopping experience.

At SALIES Solar, we are committed to providing efficient and reliable shipping services to ensure your orders arrive promptly and safely. Please review our shipping policy for details on shipping methods, costs, and delivery times.

Shipping Methods and Delivery Times

• Standard Shipping

  • Delivery Time: 3-7 business days.
  • Cost: R50 for orders below R500. Free for orders above R500.
  • Service Providers: We partner The Courier Guy.

• Express Shipping

  • Delivery Time: 1-3 business days.
  • Cost: R100 flat rate.

• Same-Day Delivery

  • Delivery Time: Available for select locations within major cities. Orders must be placed before 10 AM.
  • Cost: R150 flat rate.
  • Service Providers: Local courier services.

Shipping Locations

• National Shipping: We ship to all provinces within South Africa.
• Remote Areas: Deliveries to remote or outlying areas may take longer and may incur additional costs. We will inform you of any additional charges before shipping.

Order Processing Time

• Order Confirmation: Orders are processed within 1-2 business days after confirmation.
• Weekends and Public Holidays: Orders placed on weekends or public holidays will be processed on the next business day.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
• You can also track your order by logging into your account on our website and navigating to the "Order History" section.

Shipping Restrictions

• PO Boxes: We do not ship to PO Box addresses. Please provide a physical address for delivery.
• Hazardous Materials: Certain items classified as hazardous materials may have restrictions or cannot be shipped. You will be notified if your order contains such items.

International Shipping

• Availability: Currently, we do not offer international shipping. We only ship within South Africa.
• Future Plans: We are working on expanding our shipping options to include international destinations. Stay tuned for updates.

Shipping Delays

• Unforeseen Circumstances: Delivery times may be affected by unforeseen circumstances such as extreme weather conditions, strikes, or other disruptions.
• Notification: In case of any significant delays, we will notify you via email or phone.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

• Email: henk@saliessolar.com

Thank you for shopping with SALIES Solar. We are committed to providing you with the best possible shipping experience.